Our Commitment to Your Satisfaction

At Cheap Arizona Shop, we understand that purchasing heating products online requires trust and confidence. We’re committed to ensuring you’re completely satisfied with your purchase of our stoves, flue systems, and heating accessories. If for any reason you’re not happy with your order, we’re here to help make it right.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to inspect your products and ensure they meet your expectations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags and labels attached
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, scratches, or signs of installation

⚠️ Important: Non-Returnable Items

Due to health, safety, and hygiene reasons, the following products cannot be returned or exchanged unless they arrive damaged or defective:

  • Flue Systems (3 Inch Flue, 4 inch Flue, 5 inch Flue, 5 inch Twin Wall, 6 inch Twin Wall)
  • Complete Twin Wall Kits
  • Chimney Cowls
  • Bottom Connections
  • Any product that has been installed, used, or shows signs of installation attempts

These restrictions are in place because these products become specific to your installation and cannot be resold for safety reasons.

Step-by-Step Return Process

  1. Contact Our Customer Service
    Email us at [email protected] within 15 days of receiving your order. Use our Returns Request Template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will review your request and provide you with a Return Authorization Number (RAN) and shipping instructions within 2 business days.
  3. Package Your Items
    Carefully pack the items in their original packaging, including all accessories and documentation. Include a copy of your receipt or order confirmation.
  4. Ship Your Return
    Ship the package to our address using a trackable shipping service. We recommend insuring your return shipment.
    Return Address:
    Cheap Arizona Shop Returns
    68 High St
    Oxford, GB OX4A 3TG
  5. Notify Us
    Email us your tracking information and RAN so we can monitor your return.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or defective products

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account (typically 5-10 business days for credit cards, 3-5 days for PayPal).

Exchange Process

If you need to exchange an item for a different size or model:

  1. Follow the same return process outlined above
  2. Clearly state in your email that you’re requesting an exchange and specify the desired replacement item
  3. We’ll process your exchange once we receive the returned item
  4. If the exchange item costs more, we’ll invoice you for the difference
  5. If it costs less, we’ll refund the difference

📝 Returns & Exchanges Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Arizona Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s) and SKU if available]

Reason for Return/Exchange:
[Please describe why you’re returning or exchanging the item(s)]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specify desired product if exchanging]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

📧 Email: [email protected]
📍 Address: Cheap Arizona Shop, 68 High St, Oxford, GB OX4A 3TG
⏰ Response Time: Typically within 1-2 business days

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order information. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Policy Updates: This Returns & Exchanges Policy was last updated in accordance with our commitment to transparent customer service. We reserve the right to update this policy as needed to reflect changes in our practices or legal requirements.